Neville Fletcher

Service Quality Engineer - Service Technology at Volkswagen Group South Africa

Neville Fletcher has extensive experience in the automotive industry, currently serving as the Service Quality Engineer for Volkswagen Group South Africa since October 2013, where responsibilities include consulting and coaching on strategic After Sales objectives across the Sub Saharan Africa region. Previously, Neville held the position of Market Area Manager at General Motors South Africa from June 2003 to August 2013, where duties encompassed sales performance management and customer satisfaction. Prior roles also include District Service Manager and Area After Sales Manager, emphasizing customer resolution and service standards. Neville's educational background includes an Engineer's Degree in the Motor Industry and various certifications in sales and motor trade theory.

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Port Elizabeth, South Africa

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Volkswagen Group South Africa

Established in 1946, Volkswagen Group South Africa is a wholly owned subsidiary of Volkswagen Aktiengessellschaft (VWAG) in Germany. It is the largest German investment in South Africa and is a major contributor to foreign direct investment, technology transfer and skills development. Volkswagen Group South Africa is located in Uitenhage, an industrial town some 35 km from Port Elizabeth in the Eastern Cape. For generations, Volkswagen Group South Africa has led the pack in the key areas of transformation. We set key targets and measure our success, which is the reason we have such a proud record as a responsible corporate citizen. Volkswagen Group South Africa believes very strongly that job creation and skills development will fuel transformation. Our first priority, therefore, is to build a strong and successful business which protects and creates jobs within Volkswagen Group South Africa and the broader Volkswagen family of suppliers and franchised Dealers. As a multi-national corporation, Volkswagen Group South Africa also has a strong commitment to boost foreign direct investment in South Africa and to promote the transfer of world-class technology, knowledge and skills. Hundreds of Volkswagen Group South Africa employees at all levels have received training at Volkswagen plants throughout the world.