Ellen Pacheco

Ellen Pacheco has extensive experience in data analysis and customer service, currently serving as an Analyst I at Vonage Business since September 2011. In this role, Ellen successfully interprets data to support managerial decisions for enterprise strategies, enhances visual analytics through business tools, and guides operations teams to improve customer experience and cost optimization. Prior to this, Ellen held multiple positions at Wells Fargo, including Retention Team Lead and Customer Service Representative, where responsibilities included providing superior customer service, maintaining product knowledge, and consistently exceeding sales goals. Ellen holds a Bachelor of Arts in Spanish from the University of West Georgia.