Vanessa Stelter

Vanessa Stelter currently works at Vonovia as a Referentin Geschäftsprozessmanagement, focusing on project management, process optimization, and technical concept development since August 2023. Prior to this role, Vanessa served as a Customer Experience Manager at Otrium from January 2020 to July 2023, where responsibilities included overseeing daily operations of the customer service team, managing performance across multiple markets, and driving improvements through new channels, tools, and automation. Vanessa's earlier experience includes an internship in Customer Experience Marketing at Statok GmbH. Vanessa holds a Master of Arts in Management with a focus on Marketing, CRM, and Vertrieb from the International School of Management, Germany, and a Bachelor of Arts in Global Brand and Fashion Management from the same institution, alongside education at EBS Paris - European Business School.