Audrey Vadival is a Senior Product Operations Manager at Vox Telecom since August 2018, overseeing internal product best practices and metrics for all Vox products, as well as managing service level agreements (SLAs) and hardware rentals from ideation to discontinuance. Previous roles include MEA Process Owner for Service Level Management and Continual Service Improvement at Dimension Data, and a Commercial Specialist at MTN. Educational qualifications include a National Diploma in Accounting and Finance from Durban University of Technology and a BCom in Accounting from Damelin, alongside ITIL certifications. Audrey Vadival's diverse experience in product management, service optimization, and client feedback systems reflects a strong background in driving operational effectiveness and compliance within service frameworks.
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Vox Telecom
Vox is a leading telecoms operator, providing voice, data and collaboration services to the southern African market. The Group competes in both the business and consumer sectors and has offices in Johannesburg, Pretoria, Durban, Cape Town and Port Elizabeth as well as in Windhoek, Namibia. Vox, established in 1998, has established itself as one of the major players in the telecoms market and is one of the largest black-owned telecommunications company in South Africa. Visit us at www.vox.co.za
