Audrey Vadival

Audrey Vadival is a Senior Product Operations Manager at Vox Telecom since August 2018, overseeing internal product best practices and metrics for all Vox products, as well as managing service level agreements (SLAs) and hardware rentals from ideation to discontinuance. Previous roles include MEA Process Owner for Service Level Management and Continual Service Improvement at Dimension Data, and a Commercial Specialist at MTN. Educational qualifications include a National Diploma in Accounting and Finance from Durban University of Technology and a BCom in Accounting from Damelin, alongside ITIL certifications. Audrey Vadival's diverse experience in product management, service optimization, and client feedback systems reflects a strong background in driving operational effectiveness and compliance within service frameworks.