Alissa Thomas

Director Of Product Support Operations at Vox Media

Alissa Thomas is a seasoned professional in product support operations, currently serving as Senior Manager at Vox Media since September 2022, where responsibilities include leading a team of Product Support Specialists and overseeing individual and team development. Prior roles include Management positions at Bluecore, where Alissa acted as Interim Director of Product & Customer Support, and at GoDaddy, where Alissa played a pivotal role in reorganizing the customer support department and enhancing onboarding processes. Alissa’s experience also spans public relations, online education, and teaching, supported by advanced degrees in Comparative Literature from Trinity College Dublin and Integrated Language Arts from Kent State University, along with a TEFL certificate.

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