Alexander Pauken

Alexander Pauken has worked in various roles since 2008. Alexander began their career as an Electronics Sales Associate at Walmart in 2008. In 2013, they moved to AT&T as a Retail Wireless Consultant. In 2016, they joined Dynata as a Member Care Specialist/Team Coordinator. In 2019, they were an IT Project Coordinator at Getronics. In 2020, they were an Associate Application Specialist (contracted to InMoment Inc.) at Bradford & Galt. In 2021, they were a Project Director and Application Specialist at InMoment. Currently, they are a ChatBot Manager at Vox Mobile, where they oversee the day-to-day operations of chatbots and develops methods to improve customer experience. Alexander also analyzes bot performance.

Alexander Pauken's education history includes a Bachelor of Business Administration (B.B.A.) in Marketing and Professional Sales from The University of Toledo, which they completed in 2013. In 2017, they obtained a Master's degree in Management Information Systems and Services from the University of Illinois Springfield, which they completed in 2020. Prior to that, they attended Bowling Green State University and studied Journalism from 2007 to 2009. Additionally, Alexander Pauken has obtained four certifications: ACX Builder and ACX Designer from Ada in 2022, Accredited Project Manager from International Organization for Project Management™ (IO4PM™) in 2021, and Phone-Based Customer Service from Lynda.com in 2019.