Lester M

Partner Success Operations and Engagement Manager at EnGen

Lester M has a diverse range of work experience. Lester is currently working at EnGen as a Partner Success Operations and Engagement Manager, where they focus on customer engagement and success. Prior to that, they worked at RE:WORK TRAINING as a Customer Success Specialist, Business Development.

Lester also has experience in Salesforce administration, as they were a Salesforce Administrator Trainee at Climb Hire. During this role, they underwent extensive training and completed various projects demonstrating their knowledge in Salesforce.

Before their Salesforce training, Lester worked at COOP as a Customer Success Associate, where they provided support to customers. Lester also worked at Upwardly Global as a Program Assistant Customer Success Advisor, San Mateo Adult School as a Project Manager Customer Service, and BAC Florida Bank as a Sales Program Manager.

Lester'searliest work experience was at BAC Credomatic, where they initially served as a Technical Support Engineer Supervisor and later transitioned to the role of Talent Acquisition Recruiter Marketing Sales, DEI HR. During their time at BAC Credomatic, they achieved success in technological certification and received recognition for introducing E-commerce in the country.

Lester M's education history is as follows:

- From 2018 to 2019, Lester M attended San Francisco State University. During this time, they pursued a degree in Marketing with a focus on Digital Communication and Media/Multimedia.

- In 2022, Lester M enrolled in the University of San Francisco's School of Business Management. It is unknown when their studies will conclude, as the end year is not provided. Their field of study at this institution is Customer Success Management.

- In 2018, Lester M also had an association with Upwardly Global. However, no information regarding a degree or field of study is available for this particular engagement.

- Lester M previously studied at Universidad de Occidente, where they pursued a Bachelor of Science in Computer Engineering. The specific start and end years are not specified.

Additionally, Lester M has obtained several certifications, including "Operations Management Foundations," "Sales: Customer Success," "Value Realization Best Practices for Customer Success Management," "Avoiding Common Pitfalls in Customer Success Management," "Business Fundamentals for Customer Success Managers," "Onboarding and Adoption Best Practices for Customer Success Management," "Engagement Preparation Best Practices for Customer Success Management," "Cold Calling Mastery," "Cold Calling: Overcoming Sales Objections," "Become a Project Manager," "Managing Project Stakeholders," "Microsoft Project 2019 and Project Online Desktop Essential Training," "Microsoft Project Quick Tips," "Project Management Foundations: Budgets," "Project Management Foundations: Communication," "Project Management Foundations: Ethics," "Project Management Foundations: Requirements," "Project Management Foundations: Risk," "Project Management Foundations: Schedules," and "Project Management Foundations: Teams." The years in which these certifications were obtained range from 2020 to 2022. The institutions that provided these certifications include LinkedIn.

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Previous companies

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Timeline

  • Partner Success Operations and Engagement Manager

    August, 2022 - present

  • Customer Engagement Specialist

    August, 2021