Inji B.

Inji B. has extensive work experience in customer service roles. Inji began their career as a Front Office Coordinator at International House World Organisation in 2018, where they handled daily customer inquiries and maintained customer records. Inji also played a key role in informing customers about new courses and addressing complaints to ensure a high-quality experience.

In 2020, Inji joined Meet Up Academy as a Front Office Coordinator, where they welcomed customers, provided comprehensive information about courses, and increased the registration rate by 25% within the first 3 months.

In 2022, they worked as a Front Office Coordinator at Code Academy, where they handled customer service calls and emails, explained the company's lecture program, and completed the documentation process for registered customers.

Most recently, Inji worked as a Sales Manager at Voyagu starting in 2023. In this role, they identified customer needs, built and maintained relationships with clients, prepared sales presentations and proposals, and negotiated contracts to secure new business. Inji also collaborated with the marketing team to develop effective sales strategies and monitored sales data to identify areas for improvement.

Overall, Inji B. has demonstrated their ability to provide exceptional customer service, increase sales, and collaborate effectively with teams throughout their career.

Inji B. pursued their education in a chronological manner, starting with their Bachelor of Arts in Public Affairs at ADA University from 2013 to 2018. Following that, they enrolled in Nazarbayev University from 2018 to 2020, where they completed their Master's degree in Public Policy. In 2019, Inji B. also had a brief stint at the National University of Singapore, although no specific degree was mentioned. Currently, from 2022 to 2024, they are pursuing a Master's degree in Business Administration and Management, General at Vistula University.