Lien Phan

Lien Phan is an experienced professional in customer experience and sales stimulation, currently serving as Team Lead in User Experience Design at VPS Securities JSC since April 2020. Lien has a strong background in digital transformation, having led initiatives in customer journey design and service management. Previous experience includes roles at Techcombank, where Lien developed sales training programs, and Vietnam International Bank as a Credit Risk Analyst, recognized for exceptional performance. Lien holds a Master of Science in International Risk Management and Finance from Bournemouth University and a Bachelor's degree in Banking, Corporate, Finance, and Securities Law from Foreign Trade University. Early career roles included customer relationship and marketing positions, contributing to a comprehensive skill set in financial services and customer engagement.