Daniel Camacho Alvarez

Daniel Camacho Alvarez is an experienced professional in contact center management and operational excellence, currently serving as Associate Manager of Contact Center Supplier Management at VTR since July 2021. In this role, Daniel oversees post-sale supplier management, controls operational and satisfaction indicators, and leads a team of coordinators. Prior experience includes various leadership roles at Telefónica, where responsibilities encompassed customer retention, claims management, quality control, and administrative operations, with notable achievements in reducing customer churn. Daniel's educational background includes multiple degrees in business administration and industrial engineering, complemented by certifications in data analysis and digital transformation.