Luisa “Alou” C.

Luisa "Alou" C. has a diverse work experience in the customer service industry. Luisa “Alou” started their career as a Customer Service Representative at INFONXX PHILS in 2003 and later became a Trainer for product and culture training for a British account. Luisa “Alou” then moved on to TELUS International Philippines, where they worked as a Communication Specialist, delivering foundation trainings for new customer service representatives. In 2009, they joined VXI Global Solutions, LLC as a Training Specialist and gradually progressed to roles such as Supervisor, Manager, and Senior Manager. In their most recent position as Associate Director for Quality and Customer Experience, they contributed to the development and implementation of processes and policies to enhance productivity efficiency and performance management. Luisa “Alou” has a track record of driving process innovation, increasing key performance indicator numbers, and leading global quality teams. Throughout their career, they have demonstrated expertise in training, quality assurance, and client relationship management.

Luisa "Alou" C. completed their Bachelor of Science in Computer Science with a major in Information Management at Pamantasan ng Lungsod ng Maynila from 1999 to 2003. In terms of additional certifications, they obtained a Lean Six Sigma Green Belt from Ateneo de Manila University in 2022 and a PSQ (Philippines Society of Quality) Qualified Member certification in 2017. Luisa “Alou” has also completed various online courses and certifications on platforms like LinkedIn, focusing on topics such as customer experience, leadership, data analytics, and effective communication.