Reena Patel is a User Experience Leader specializing in design research and strategy. With a background in interior architecture and as a freelance store planner, Reena developed a strong foundation in addressing customer needs through design thinking. They have held various roles at Grainger, including Senior Director of User Experience, where they lead multi-disciplinary teams to enhance customer engagement in digital initiatives. Reena’s approach emphasizes empathy and innovation, ensuring that customer insights drive organizational strategy and product development.
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