Tylor Shields serves as an IT Analyst at Grainger since February 2022, focusing on troubleshooting machine hardware and software issues and resolving complex business-impacting problems related to the KeepStock web and mobile applications. Previously, Tylor worked as a Technical Support Analyst at Cigna from August 2020 to February 2021, where responsibilities included responding to technical support tickets and providing remote assistance to customers. Tylor also held the position of IT Specialist at CommTow from January 2018 to January 2020, responsible for installing and maintaining computer systems and setting up workstations. Tylor holds a Bachelor of Science degree in CyberSecurity from St. Petersburg College, obtained in February 2023, and an Associate of Science degree in CyberSecurity from the same institution, completed in December 2020, along with a high school diploma from Smithville High School, earned in 2014.
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