Carol Smith

Carol Smith currently serves as Senior Manager ServiceNow at Wabtec Corporation, a position held since June 2022. Prior to this role, Carol accumulated extensive experience at Erie Insurance Group from June 2009 to July 2022, where duties included serving as ServiceNow Platform Owner, overseeing platform objectives, strategy, and standards, as well as optimizing execution teams for industry-standard project delivery. Previous roles at Erie Insurance Group included IT Supervisor, responsible for managing operations, training personnel, and maintaining quality standards, and Business Analyst, focused on bridging communication between business and IT teams to identify effective solutions and address production support issues. Carol Smith is an alumnus of the University of Pittsburgh.