Richard Giles

Richard (Rick) Giles is an accomplished professional with extensive experience in technical customer support, program management, and technology development. Currently serving as the Director of Americas Support Services for KineitX Inspection Technologies at Wabtec Corporation, Rick oversees support services across North and South America. Previously, Rick held roles such as Senior Director of Technical Customer Support, where leadership was provided for 24/7 support teams, and Project Services Operations Manager, managing deployments and training for rail solutions. With a background at Texas Instruments and Alcatel, Rick has a strong history in software development, product management, and engineering team leadership, including efforts in Android product marketing and VOIP switch deployments. Rick’s career began as a Field Deployment Engineer supporting Space Shuttle communications, showcasing a longstanding commitment to operational excellence and customer satisfaction.