Mira Ramlah

Mira Ramlah is a seasoned professional with extensive experience in client service, customer support, and quality management. Currently serving as a Senior Client Associate at Wahed since April 2022, Mira previously excelled as a Senior Customer Support Representative at TDCX from January 2019 to May 2022, providing consultation services related to airlines and assisting with bookings. Earlier roles include Subject Matter Expert at Concentrix, where responsibilities involved monitoring service levels and supporting customer service teams, and Senior Anti Money Laundering Analyst at Standard Chartered Global Business Services, focusing on suspicious activity investigations. Mira also contributed as a Quality Management Representative at Veritas Contracts Sdn. Bhd., ensuring ISO certification compliance, and as a Support Specialist at Sudong Sdn Bhd, overseeing employee attendance and payroll adjustments. Mira began the career as a Manufacturing Supervisor at ECODRUM SDN. BHD, managing ISO processes and internal audits. Mira holds a Master of Business Administration degree from Anglia Ruskin University, obtained in 2017.