Diego Berea is a managing partner at Ozona Consulting and serves on the editorial team for ISO/IEC 20000 and ISO 24896. They specialize in service management, performance measurement, and indicator visualization, having authored various books and articles on these subjects. In addition to their consultancy work, they are a trainer and coach in wine tasting techniques within the wine industry and hold multiple prestigious certifications, including the WSET Level 4 Diploma in Wines.
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