Brianna Guastella

Brianna Guastella has extensive experience in technical support and account management, currently serving as a Technical Account Manager at WalkMe™ since January 2015. Roles at WalkMe™ have included Support Enablement, Tier II Technical Support, and Tier I Technical Support, where responsibilities encompassed troubleshooting technical issues, assisting users in implementing best practices, and managing user inquiries. Prior to this, Brianna worked as a Professional Services Intern at WalkMe™, focusing on quality assurance testing and enhancing user experience. Earlier experience includes serving as an ITS Help Desk Specialist at the University of San Francisco, providing first-level technical support on campus. Brianna holds a Bachelor of Arts degree in International Studies: Global Politics and Societies from the University of San Francisco, earned in 2015.