Michael Marshall MBA is a seasoned professional in Customer Success with extensive experience leading teams across EMEA for renowned companies such as WalkMe™ and Adobe. Currently serving as the Post Merger Integration Lead for Customer Success at WalkMe™, Michael has garnered several accolades, including the WalkMe Empathy Award in 2023 and CSM of the Year in 2022. As the founder of Customer Success Leadership Unlocked, Michael fosters collaboration among industry leaders. Previous roles at Adobe included Head of Customer Success EMEA for Adobe Sign, with a notable record of exceeding retention and adoption targets during significant growth periods. Michael holds an MBA in Technology Management from The Open University Business School and a Professional Certificate in Data Analysis for Management from The London School of Economics.
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