Brock Smith

Brock Smith is an accomplished professional with extensive experience in customer support and technical operations. Currently serving as the Director of Customer Support at Walmart Data Ventures, Brock previously held the position of Director of Candidate Experience at Checkr, Inc., where leadership led to the rapid expansion of team members and recognition as the top-performing team in operations. Experience also includes roles such as Senior Manager of Customer Support at ServiceNow, where management of a high-performing team consistently met KPI targets, and Director of Technical Support at Houghton Mifflin Harcourt, where strategic initiatives improved customer satisfaction. Additional leadership roles encompass directing customer support for multiple product lines at Greenway Medical and overseeing a substantial technical support team at Symantec, servicing hundreds of thousands of customers. Brock’s educational background includes studies at Western Governors University and various institutions focused on information technology.