Giovanna Lemos Navarro de Williams is an experienced professional with a diverse background in management and customer service. Currently serving as Team Lead Manager at Walmart, a position held since January 2023, Giovanna previously worked at FedEx Ground in customer service from June 2020 to January 2023 and held the role of Customer Service Manager at Walmart from March 2020 to June 2020. Prior to these roles, Giovanna was the Commercial Director at Brigadeiro, S.A. from April 2017 to February 2020 and served in various capacities, including Sales and Brand Manager at Consulting Services and Nautica Buying Store Manager for the Latin American Region. Giovanna began the career in the early 2000s, holding positions such as Customer Care Manager at Dell Inc. and Sales Manager at RG Enterprises, S.A. Giovanna holds a Bachelor of Business Administration degree from Universidad Santa Maria La Antigua, earned in 1996.