Zach Shimek is an experienced professional in strategic account management and marketplace growth strategy at Walmart, having progressed from Manager I to Manager II since joining in July 2017. Currently, Zach oversees a CX-led growth strategy for a portfolio exceeding $200 million in the Home division, utilizing customer behavior analysis and macro trends to enhance digital experiences. Zach has developed Looker dashboards and seller playbooks to support cross-functional teams in addressing experience friction points and informing category-level CX initiatives. Prior to Walmart, Zach interned at AT&T as an IT Project Manager Intern within the Emerging Technologies and Technology Development Program, collaborating with project managers on customer experience initiatives. Zach holds a Bachelor of Science in Business Administration with a focus on Management Information Systems and Entrepreneurship from the University of Arizona's Eller College of Management.
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