Cheryl Mertz

Cheryl Mertz has over 15 years of experience in customer service and relationship management, currently serving as a Customer Service Coordinator at Warner Electric since April 2007. In this role, Cheryl developed and managed relationships with key customer accounts, focusing on demand management processes such as forecast and order management, while also being an active member of the scheduling team to ensure on-time delivery at over 95%. Cheryl participated in the New Product Introduction Team, advocating for customers and maintaining high performance in prototype on-time delivery. Prior experience includes working as a Customer Service Representative at Aetna, where Cheryl provided information on plan benefits and claim reimbursements, as well as serving as a Medical Claims Examiner at Lincoln Financial Group, where relationship building and claims processing were key responsibilities. Cheryl holds a Bachelor of Science degree in Business Administration and Management from Olivet Nazarene University.