Warner Electric
Cheryl Mertz has over 15 years of experience in customer service and relationship management, currently serving as a Customer Service Coordinator at Warner Electric since April 2007. In this role, Cheryl developed and managed relationships with key customer accounts, focusing on demand management processes such as forecast and order management, while also being an active member of the scheduling team to ensure on-time delivery at over 95%. Cheryl participated in the New Product Introduction Team, advocating for customers and maintaining high performance in prototype on-time delivery. Prior experience includes working as a Customer Service Representative at Aetna, where Cheryl provided information on plan benefits and claim reimbursements, as well as serving as a Medical Claims Examiner at Lincoln Financial Group, where relationship building and claims processing were key responsibilities. Cheryl holds a Bachelor of Science degree in Business Administration and Management from Olivet Nazarene University.
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Warner Electric
Founded in 1927, Warner Electric has grown to become a global leader in the development of innovative electromagnetic clutch & brake solutions. Warner Electric engineers utilize the latest materials and manufacturing technologies to design long life, easy-to-use clutches and brakes that provide improved accuracy and repeatability. Warner Electric offers the broadest selection of industrial clutches, brakes, controls and web tension systems available from a single manufacturer. Reliable Warner Electric components are used in a wide range of markets including material handling, packaging machinery, food & beverage, elevator & escalator, turf & garden, agriculture, off-highway, forklift, crane and motion control. Applications include conveyors, lift trucks, wrapping machines, servo motors, capping equipment, combines, balers, baggage handling systems, military vehicles, hoists and lawn mowers.