Sylvia Nieto

Sylvia Nieto has extensive experience in customer service and quality consultancy, currently serving in the Equipo SAT at Esteve Teijin Healthcare since March 2018. Prior to this role, Sylvia worked as a consultant and analyst in training and quality at Consulting C3 from October 2011 to March 2018, focusing on customer service evaluation and enhancing department resources. Additional experience includes quality consultancy in customer service and call centers at MST HOLDING, and roles in customer service and quality auditing at tgt tecnología y gestión telefónica. Sylvia's early career included a receptionist position at Cementos Molins in 2007. Educational qualifications include a Formador de formadores degree from Universidad Nebrija and a Master's in coaching from Divulgación Dinámica, alongside ongoing digital competency certification from Generalitat de Catalunya.