Veronica Concepcion

Veronica Concepcion is an experienced professional in customer service and quality management, currently serving as an Assistant Manager in Customer Service at Lectron and Wasserstein Home since September 2018. Veronica oversees daily customer interactions for e-commerce accounts, manages shipping logistics, and handles returns and product launches, including copywriting and KOL management. From April 2007 to August 2018, Veronica held several positions at RMS Collect Phil, Inc and iQor, culminating in roles as Senior Manager of Quality and Compliance and Assistant Vice President of Compliance, focusing on quality assurance, training supervision, and agent performance management. Veronica holds a Bachelor of Arts in Political Science and Government from Western Mindanao State University, completed in 2003.