Crystal Ruffin-Mason

Crystal Ruffin-Mason is an experienced professional in customer experience and call center supervision, currently serving as a Customer Experience/Call Center Supervisor at WM since May 2016. Prior to this role, Crystal was a Customer Care Supervisor at Advanced Disposal Services, Inc. from May 2016 to March 2023, and held the position of Consumer Affairs Supervisor at Jarden Safety & Security from February 2000 to November 2015, where responsibilities included supervising the Consumer Affairs department and analyzing departmental operations. Crystal holds an Associate of Arts and Sciences (AAS) degree in Business Administration/Finance Accounting from Aurora University and Waubonsee.