Melanie Dobson

Melanie Dobson is an experienced professional in customer experience management, currently serving as the Director of Customer Experience at Waste Management since November 2020. Prior to this role, Melanie held various positions at Avis Budget Group from February 2011 to November 2020, including Manager of Contact Center Sales and Service and Customer Service Email Supervisor, among others. Melanie's educational background includes a Bachelor’s Degree in Hotel, Motel, and Restaurant Management from Western Illinois University, completed in 2002.