Hang Xu (HENRY)

Hang (Henry) Xu is a skilled technical professional with extensive experience in technical support and customer service. At WatchGuard Technologies, serving as a Technical Support Representative II since May 2013, Hang resolves complex technical issues for a diverse range of customers while facilitating product setup and integration. Prior to this role, Hang worked as an Insurance Agent at Allstate from January 2007 to May 2013, providing tailored insurance and financial solutions utilizing bilingual skills. Additional experience includes roles as a Part Coordinator at Mackie Designs Corporation and as a Staff Member at Wendy's, where foundational customer service skills were developed. Educational qualifications include a Desktop Support Technician diploma and various certifications, including A+, CCNA, and a Bachelor of Arts in Business Administration with a Finance major from the University of Washington.