Michiel Hasselo Smits

Michiel Hasselo Smits is an accomplished professional with extensive experience in business operations, IT governance, and organizational change management. Currently serving as the Process Director for Business Operations at Waterschap Vechtstromen, Michiel is responsible for implementing a new organizational vision, guiding teams in digitalization and innovation, and overseeing cross-functional projects. Previously, Michiel held key roles in several organizations, including Service Manager at Shared Service Centrum Ons, Application Manager at Happy Horizon, and various management positions at Saxion University of Applied Sciences, contributing significantly to IT service management and organizational improvement initiatives. Michiel is well-versed in methodologies such as Agile, Lean, and ITIL, holding a Master’s Degree in Economics from the University of Amsterdam and a Bachelor's degree in Management of Technology from the Amsterdam University of Applied Sciences.