Liam Coward

Liam Coward is an experienced professional in IT service management, currently serving as Service Delivery Manager at Waterstons since October 2019, where responsibilities include optimizing processes and ensuring the smooth operation of IT services. Previously, Liam held various roles at Waterstons, including Service Desk & Problem Management Lead, where expertise in ITIL processes and managing high-stakes incidents was developed. Prior experience includes an Information Technology Placement at AETC Ltd, overseeing local site server operations, and customer service roles at Iceland Foods and TK Maxx. Liam holds a Bachelor of Science in Computer Forensics and Security from Leeds Beckett University and has a diverse skill set encompassing a range of technologies including Windows Server, Active Directory, Microsoft 365, and cloud platforms such as Microsoft Azure and AWS.