We are an IT business with a difference. Business-focussed and consultancy-led, we’re not all about technology. Our specialist consultants work with businesses large and small across the North East, the UK and beyond, helping them define, design, develop, deliver, implement and support technology, process and governance architectures to improve business performance and deliver competitive advantage.

Our core services work in partnership with customers to deliver business-led solutions to business problems by leveraging the entire technology and systems landscape. Our business consultants work with business stakeholders at the strategic level to understand business process and find ways to improve business performance. Our Software team develop unique solutions to help deliver perfect-fit systems solutions. Our Technology specialists work with you to design a technical architecture that meets business needs now and in the future, and provide support to keep your business running. And our Cyber Security experts help you to build a resilient and secure IT service that will keep your business running against all odds.

Our company is built on exceptional people, honesty, trust and integrity. Our culture is our differentiator; we only embark on work that adds real business value, and our values fuel creativity and innovation in everything we do. 

Our expert consultants are highly knowledgeable in many industries to ensure we understand your business, the market in which you operate, and the challenges you face. We deliver value-led technology and systems solutions, not off-the-shelf ‘commodity IT’. We’re different to our competitors, and if you’d like to know more, please get in touch to find out how we can become a trusted partner in your business.

Business Development

Consulting

Cyber Security

IT Services

Waterstons

Waterstons' headquarters in Durham, United Kingdom

This department focuses on protecting the organization's information systems and data from security breaches and threats.

Information Security

The Technical Engineering Team at Waterstons is dedicated to designing, implementing, and supporting robust infrastructure and networking solutions tailored to meet the unique needs of our clients. Comprising experts in infrastructure architecture, cybersecurity, and data engineering, the team collaborates closely with business stakeholders to ensure that technical systems not only enhance operational performance but also align with strategic business goals. By leveraging their diverse skill set, they ensure that clients benefit from resilient, secure, and innovative technology solutions that drive competitive advantage.

Technical Engineering Team

The Technology Consulting Team at Waterstons collaborates with businesses to craft tailored technology strategies that enhance operational efficiency and drive competitive advantage. This team of experts specializes in understanding business processes, designing bespoke technical architectures, and developing innovative software solutions that align with the unique needs of clients. By leveraging industry knowledge and best practices, they ensure the implementation of resilient systems while providing ongoing support to maintain optimal performance.

Technology Consulting Team

The Project Management and Delivery Team at Waterstons is dedicated to ensuring the successful execution of client projects by combining strategic oversight with operational excellence. This team collaborates closely with stakeholders to define project scopes, manage resources, and deliver tailored technology solutions that enhance business performance. With a focus on building relationships and maintaining transparency, they oversee the entire project lifecycle, from initial planning and implementation to ongoing support, ensuring that each solution aligns with clients' unique business goals and needs.

Project Management and Delivery Team

The Service Desk Operations Team at Waterstons serves as the first point of contact for clients seeking assistance with IT-related issues. Comprising skilled engineers and analysts, the team is dedicated to resolving technical problems, managing service requests, and ensuring seamless IT service delivery. They leverage their expertise to maintain high levels of customer satisfaction while actively contributing to service improvements and problem management initiatives to enhance overall business performance.

Service Desk Operations Team

The Talent Acquisition and People Development Team at Waterstons is dedicated to attracting, nurturing, and retaining exceptional talent who align with the company’s values and mission. This team focuses on enhancing organizational culture through targeted engagement strategies, innovative leadership development, and tailored learning opportunities, ensuring that every employee can thrive and contribute effectively to the business. By collaborating with various stakeholders, they drive initiatives that foster a dynamic and inclusive work environment, ultimately supporting Waterstons' goal of delivering business-led technology solutions.

Talent Acquisition and People Development Team

The Cybersecurity and Compliance Team at Waterstons is dedicated to safeguarding clients' digital assets and ensuring compliance with industry regulations. They assess vulnerabilities through penetration testing, monitor threats in real-time via Security Operations Center (SOC) analytics, and develop robust security frameworks that align technology with business objectives. By partnering with organizations, the team not only enhances resilience against cyber threats but also fosters a culture of security awareness and best practices.

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Other teams

Technical Engineering Team

Technology Consulting Team

Project Management and Delivery Team

Service Desk Operations Team

Talent Acquisition and People Development Team

Cybersecurity and Compliance Team