Brian Shirk

Brian Shirk has extensive experience in customer service and operations management, currently serving as Manager of Channel Operations at Waterworks since June 2016, where responsibilities include handling client inquiries and performing live troubleshooting for plumbing concerns globally. Previously, Brian held various roles at IceStone, LLC., ranging from Product Support Advisor to Customer Service & Inside Sales Representative, where duties involved addressing customer inquiries and managing product sample requests. Additional experience includes serving as a Restaurant Server & Host at Bissell House and working as a Customer Service/Barista at Starbucks Coffee Company. Brian's professional journey began as a Marketing & Events Planning Intern at IceStone LLC. and includes a solid foundation in customer service at Abercrombie & Fitch. Brian holds a Bachelor of Arts in Geography from the University of Massachusetts Amherst and an Associate's in Liberal Studies from Dean College.