Zehra Hasan Cmgr

Zehra Hasan CMgr is an experienced IT Service Desk and Operational Service Improvement Manager at Wates Group since September 2016, where responsibilities include assessing service performance metrics, monitoring IT Operations to meet SLAs and KPIs, and preparing relevant performance reports. Prior to this role, Zehra served as Global Service Desk Manager at Atkins from June 2008 to September 2016, overseeing daily team activities, recruitment, training, and driving a performance culture, along with managing incident and request management processes and ensuring adherence to SLAs for customer satisfaction. Additional previous roles include Incident and Problem Management Team Leader and Service Desk Lead Analyst, focusing on team leadership, customer service excellence, and service improvement initiatives.