Gianluca Sorgente is an accomplished professional with diverse experience in community management, customer support, and digital marketing. Currently serving as a Head of Community and Head of Support at Waveful, a global tech company, Gianluca has played a significant role in fostering a vibrant user community of over 3 million members, achieving remarkable milestones such as over 40 million posts and 100 million comments, as well as generating significant revenue. Prior experience includes an Experience Consultant role at Virgin Active, where Gianluca contributed to membership growth at the Baranzate club, increasing active members from 2,500 to 3,870. Additionally, experience as a Web Content Writer at Isola di Comunicazione involved creating SEO content and supporting junior copywriters. Education includes a Bachelor’s Degree from Università degli Studi dell'Insubria and participation in programs at a16z and Luiss Business School.
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