Wayfair
Karla Ortega is an experienced professional in customer service and operations management, currently serving as a Virtual B2B Service Operations Manager at Wayfair since April 2019. Prior roles at Wayfair include Virtual Service Operations Manager and Virtual Customer Service Manager. Karla's background includes significant experience at Nordstrom from March 2012 to April 2019, where positions included Service Experience Manager and Assistant Customer Experience Manager, as well as Personal Stylist/Shopper. Earlier experience includes working as a Barista - Coffee Master at Starbucks from November 2007 to April 2013. Karla holds an Associate's degree in Psychology from Quincy College and a Bachelor's degree in Psychology and Sociology from UMass Boston.
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Wayfair
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Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 10 million items across home furnishings, décor, home improvement, housewares and more. Committed to delighting its customers every step of the way, Wayfair is reinventing the way people shop for their homes – from product discovery to final delivery.