Ke Zhao is an experienced professional currently serving as a Senior Associate in Partner Operations Support at Wayfair since May 2025. Prior to this role, Ke held the position of Procedure Supervisor in Customer Support at Trip.com Group from March 2022 to May 2025, focusing on optimizing customer experience through collaboration with various stakeholders. Ke also worked as an Account Coordinator at TransPerfect, providing client support and managing service lifecycles, and served as an Associate Project Manager for Customer Experience at EF English First, overseeing several customer communication projects. Ke began the career as an English Teacher at EF English First from March 2018 to January 2019. Ke holds a Master of Education in English Language for Teaching from Hong Kong Baptist University and a Bachelor of Arts in English from Anqing Normal University.
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