Wayfair
Kevin Couick is a seasoned professional with extensive experience in workforce management and operations analysis. Currently serving as a WFM Senior Analyst at Wayfair, Kevin specializes in creating and optimizing block schedules and reporting dashboards while acting as a liaison for scheduling among agents and management. Additionally, Kevin has contributed as a Game Developer at Happy Sandwich Games since April 2018. Prior experience includes roles at FCR, where Kevin excelled as an Operations Data Analyst, Project Management Lead, and Workforce Management Analyst, focusing on KPI reporting, employee morale initiatives, and process development. Kevin's career began at Answerlive Teleservices as a Customer Service Specialist. Kevin holds an Associate's degree from Rogue Community College.
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Wayfair
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Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 10 million items across home furnishings, décor, home improvement, housewares and more. Committed to delighting its customers every step of the way, Wayfair is reinventing the way people shop for their homes – from product discovery to final delivery.