Nadia Higgins is an experienced operations and program management professional with a strong focus on emergency response and safety management across various industries. Currently serving as Escalation Manager for Emergency Response at Waymo, Nadia leads process improvement initiatives and technical decision-making. Previously, as Manager of the Critical Safety Program at Turo, Nadia managed incident response and collaborated with cross-functional teams to align operational objectives with business goals. At PetSmart, Nadia directed call center operations and mentored leaders and associates. With extensive experience at British Airways, Nadia held several managerial roles, overseeing operations across multiple airports, leading cost-saving projects, and ensuring compliance with safety regulations. Nadia holds a Bachelor's of Science in Communications from Arizona State University and a Bachelor of Arts in Communications from California State University, Long Beach.
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