Nancy Nilsen

Nancy Nilsen has extensive experience in customer service, beginning with a 25-year tenure at American Girl, where early involvement included the brand's initial product offerings. Nancy has also served as a Senior Provider Experience Representative and held various roles at WEA Trust, focusing on customer service and training. At NeuGen, responsibilities included developing policies and improving operational workflows to enhance efficiency. Nancy's career spans multiple customer service roles at WPS Health Insurance, where leadership included unit management. Nancy holds a Bachelor's degree in Journalism from the University of Wisconsin-Eau Claire.