Karl Byrnes

Karl Byrnes is an experienced professional in fraud investigations and client experience management, currently serving as the Manager of Fraud Investigations - Investing & Crypto at Wealthsimple since February 2024. Previously, Karl held the position of Lead, Client Experience - Risk at Wealthsimple and Lead, Fraud Operations at Affirm from September 2022 to February 2024. Prior experience includes roles as Fraud Operations Lead and Risk Analyst at Shopify (February 2018 - July 2022), Customer Service Team Leader and Customer Service Advisor at Country Attire Ltd. (February 2014 - January 2018), and Customer Retention Advisor at O2 (Telefónica UK) (April 2006 - July 2013). Karl holds a Bachelor of Science (BSc) (Honours) in Sport, Fitness and Coaching from The Open University and an OCR National Certificate in Business Level 3 from Bury College.