Lorena Serra

Lorena Serra is a seasoned professional in customer support and business development, currently serving as a Customer Support Specialist at Webfleet since August 2022. Prior to this role, Lorena held the position of Business Developer at Trusted Shops, focusing on customer retention and acquisition. Previous experience includes significant customer service roles at SELLBYTEL Group Spain, where Lorena worked both as a Customer Service Agent and Trainer, as well as at Sitel Iberica, where duties involved direct customer interaction for an airline project. Moreover, Lorena has a background in real estate as an agent with Engel & Völkers España and Tecnocasa Franchising S.p.A., demonstrating expertise in property negotiation and client relations.