Michelle C. Ochoa is a seasoned Customer Success professional with extensive experience in managing relationships and driving growth across various organizations. Currently serving as a Senior Customer Success Manager at Webflow since May 2024, Michelle excels in building trusted advisor relationships and strategizing account growth. Previously, from August 2015 to May 2024, Michelle was the Manager of Customer Success at Showpad, overseeing a team responsible for over $16M in annual recurring revenue and achieving significant upsells. Earlier roles included Senior Account Manager positions at Zendesk and Xero, and sales roles at ClearSlide, Salesforce.com, Sage Products, and Ricoh Business Solutions. Michelle holds a B.S. in Marketing from the University of San Francisco.
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