Shannon (Sha') Thomas is an accomplished professional with extensive experience in customer support management across various companies. Currently serving as Customer Support Sr. Manager at WebPT since May 2023, Shannon previously held senior roles at ActiveCampaign from March 2021 to October 2022 and at Square from February 2016 to March 2021. Shannon's earlier career includes several managerial positions at Macy's from March 2006 to February 2016 and a role as a Collections Agent at May Department Stores from February 2004 to March 2006. Shannon holds a Bachelor of Science (B.S.) in Sociology from Park University and has a background in engineering from Gateway Institute of Technology.
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