Shawn Townsend

Shawn Townsend is a seasoned professional with extensive experience in technical support and quality assurance, currently serving as the Lead QA Engineer at Webroot Inc. since December 2009. Over the years, Shawn has held various roles, including Senior QA Engineer, Escalation Engineer, and Manager of Product Support, showcasing expertise in enterprise support across diverse server environments such as Windows, Citrix, SUSE, and Debian. Prior experience includes roles at Modis Consulting as a Network Technician and at Community Computer Connection as a PC/Printer/Copier Technician. Shawn holds a Bachelor of Science in Network and Communications Management and an Associate of Science in Network Systems Administration, both from DeVry University.