Customer Support Executive

Job Title: Customer Support Executive Location: Noida (On-site) Company: Webspecia – A 360° Digital Marketing Company

About Webspecia Webspecia is a fast-growing digital marketing and automation solutions company offering services like PPC, Meta ads, server-side tracking, WhatsApp chatbot automation (Xbot), and lead generation platforms (Xpress, Xforms). We serve a wide range of clients across e-commerce, education, healthcare, and retail sectors, with a strong focus on performance and ROI-driven strategies.

Job Description We are looking for a dynamic and customer-focused Customer Support Executive who will be the first point of contact for our clients, ensuring prompt response, problem-solving, and a delightful customer experience across all our platforms and services.

Key Responsibilities

• Handle incoming client queries via phone, email, and WhatsApp.
• Provide timely and accurate information on services, billing, campaigns, and technical support.
• Coordinate internally with the marketing, tech, and CRM teams to resolve client issues quickly.
• Maintain daily logs of support requests and resolutions in our CRM.
• Follow up with clients to ensure satisfaction and gather feedback for improvement.
• Assist in onboarding new clients and guiding them through our services (like Xbot, CRM integration, etc.).
• Report recurring issues and suggest improvements in service delivery.

Required Skills

• Excellent verbal and written communication in English and Hindi.
• Strong interpersonal and problem-solving skills.
• Familiarity with digital marketing concepts, CRM tools (Zoho preferred), and WhatsApp Business APIs is a plus.
• Ability to multitask and manage priorities in a fast-paced environment.
• Basic knowledge of MS Office or Google Workspace.

Eligibility

• Graduate in any discipline.
• Prior experience (1–2 years) in customer support, client servicing, or similar role preferred.
• Freshers with strong communication skills and eagerness to learn are also welcome.

Why Join Webspecia?

• Young and dynamic team with a strong culture of growth.
• Exposure to leading-edge digital marketing and automation tools.
• Complementary training and skill development programs.
• Opportunity to grow into account management or CRM specialist roles.