Terrance Bethune

Terrance Bethune, MS has a diverse work experience spanning various industries. Terrance is currently working as a Quality and Training Lead at Webster Bank, where they monitor and evaluates the quality of inbound client calls, email, and chat. Terrance also documents quality issues and performance measures for management review and provides feedback and coaching to colleagues and Quality coordinators.

Prior to their role at Webster Bank, Terrance served as a Supervisor of Customer Service at Stanley Black & Decker, Inc. from July 2018 to March 2022.

Terrance also worked as a Realtor at Brooke Group Real Estate from January 2018 to May 2020 and as a Sales Director at REProphet from April 2017 to December 2017.

Terrance has extensive experience in the telecommunications industry, having worked at Verizon Wireless for over a decade. Terrance served as a Sr. Trainer from May 2016 to March 2017 and as a Technical Support Manager from February 2005 to May 2016.

Terrance Bethune holds a Master of Science (M.S.) degree in Organizational Leadership from Quinnipiac University, which they obtained from 2010 to 2013. Terrance also earned a Bachelor of Arts (B.A.) degree in Political Science and Government from Quinnipiac University, completing their studies from 1999 to 2003. Additionally, Terrance has obtained several certifications, including "Learn Emotional Intelligence, the Key Determiner of Success" from LinkedIn and various project management certifications from Villanova University and the Villanova School of Business.