Welbilt
Susan Edwards is an experienced professional with extensive expertise in customer services and contract management. Currently serving as the UK Regional Coordinator for Customer Services at Welbilt Inc. since October 2017, Susan is responsible for overseeing customer service operations and managing a team of six staff members. Prior to this role, Susan worked as a Contracts Manager at MTI from May 2006 to October 2017, where key responsibilities included implementing procedures, managing customer retention and contract renewals, procuring orders, and overseeing office management tasks. Susan possesses strong skills in CRM and database administration, training and developing new hires, and ensuring compliance with service level agreements and key performance indicators. Education was completed at Dominican Convent Dunlaoghaire.
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Welbilt
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We consider ourselves both pioneers and innovators. Our industry knowledge and insights stretch back nearly a century, from the original founding of the Hirsch brothers’ Welbilt Stove Company in 1929. Even today, we are pragmatic in our innovation, combining the mastery of more than 80 fully-trained culinary professionals with that of an imaginative and robust engineering team to create a product line that’s uniquely founded upon real, practical application in the kitchen.