Ela Soffer

Ela Soffer has a diverse background in advertising, account management, and customer experience, with significant roles at Gitam BBDO, OPEN - Total Brand Experience, and well-b. In the role of Advertising Account Executive at Gitam BBDO, Ela coordinated client communications and developed marketing strategies to enhance brand perception for notable clients such as Be by Shufersal and Bank Hapoalim. As an Account Manager at OPEN, Ela represented various international and domestic brands, ensuring alignment between brand management and internal teams. Currently, as a Customer Experience Manager at well-b, Ela leads the customer journey, focusing on personalized support and relationship building. Prior experience includes serving as a Computer Network Administrator in the Israel Defense Forces and working as a Customer Success Manager at ROI Labs. Educational qualifications include a Bachelor's degree in Communication from IDC Herzliya and an exchange program at Stuttgart Media University.