Kristen F.

Kristen F. is an experienced professional in the healthcare and customer service sectors, currently serving as an Orders Recovery Specialist at Well Care Health since May 2018, after previously working as a Billing Specialist. Previously, Kristen held various roles at Wilmington Health PLLC, including in the Central Business Office and as a Patient Representative in Pediatrics, where responsibilities included determining insurance eligibility and fostering effective communication among staff to enhance patient care. At Carilion Clinic, Kristen was the designated trainer in the Financial Assistance Program, responsible for assessing patient eligibility for financial assistance and ensuring compliance with Medicare guidelines. Prior roles also include a front-end secretary position at Southwest VA Cardiology and a trainer role at Greenbrier Nurseries Inc. Kristen holds an Advanced Studies High School Diploma from Cave Spring High School and completed studies at Radford University from 2010 to 2013.