Joseph Betancourt

Joseph Betancourt has a diverse work experience in the tech industry. Joseph started their career at General Motors in 2016, where they initially worked as a Software Developer. During this role, they created an automated notification escalation workflow and configured a Siebel SmartScript form to improve efficiency and service quality. Joseph also developed CTI event handlers to enhance customer support processes. In 2019, they transitioned to the role of Systems Requirements Analyst, where they led multiple projects and played a crucial role in onboarding global contact center advisors to a common telephony platform. Joseph also contributed to the development of a common React-based UI for GM's global contact centers. In 2021, Joseph joined FIS as a Product Owner, where they continued to showcase their expertise in product management before eventually transitioning to the role of Product Owner at WellHive in 2023.

Joseph Betancourt attended Florida State University from 2011 to 2015, where they obtained a Bachelor of Science (B.S.) degree in Information Technology. From 2019 to 2021, they pursued a Master of Business Administration (MBA) degree from Kennesaw State University - Michael J. Coles College of Business. Joseph also holds certifications from the Scrum Alliance, including the Certified Scrum Product Owner (CSPO), which they obtained in June 2021. Additionally, they have an Advanced Certified Scrum Product Owner (ACSPO) certification, although the specific details of its completion are not provided.